Warranty & Remake Policy

Crown Creations provides peace of mind and quality assurance. A three year warranty is standard on every fixed restoration, for active partners. Crown Creations will remake or repair the original product due to lab errors, material failure, or defects in workmanship (not wear and tear). 

 

Crown Creations also stands behind a 6-month manufacturers warranty on fit and quality for most removable restorations. 

 

3 year manufacturers warranty comes standard on every fixed restoration, for active partners. Crown Creations will remake or repair the original product due to lab errors, material failure, or defects in workmanship (not wear and tear). Crown Creations will replace a defective product with one of equal or lesser value, within the warranty period. Need a different material, no problem. Charges for the difference in product replacement of greater value can be made. Warranties will not apply to any cases in which the doctor/practice has chosen to disregard the lab’s technical recommendations. 

 

Covered Defects:

Poor fit due to rocking, open contact, open margin, inaccurate design. Requests must be submitted within one month of the initial invoice date. 

 

When a 50% Remake charge will be applied:

  • If the original crown is NOT returned with case items, even if broken.
  • If a patient swallows a restoration and a new one must be fabricated
  • If a restoration is cemented and needs to be re-fabricated due to open margin, contacts, or shade.
  • If replacement is needed due to lake of stump shade 
  • If the prep has been altered in any way or if there is a need for prep reduction. 
  • Material changes or shade changes that cannot be adjusted and result in a remake. 

 

When a 100% Remake charge will be applied:

  • If root canal is needed under an existing crown 

 

Implant Crowns:

Refer to fixed restoration warranty policy.

 

Abutments and Ti-Bases

Refer to manufacturer’s warranty for restorative components.

 

Does not apply to temporary / provisional restorations.

 

  • Straumann – Lifetime
  • Nobel – Lifetime
  • BioHorizon – Lifetime
  • Implant Direct – Lifetime replacement
  • TruAbutment A.S.C. Lifetime
  • Dess – Lifetime

 

*Remake implants with incorrect timing or rotation, that did not have an x-ray provided, are subject to additional fees for new implant crown and cementation.

 

This warranty is standard for our active partners and covers remakes due to lab errors, material failure, or defects in workmanship (not wear and tear or discoloration) within the warranty period.

 

  • Remakes due to poor fit will be covered, if submitted within one month of the initial invoice.
  • Crown Creations will replace a defective product with one of equal or lesser value. The customer will be charged the difference for a replacement product of greater value.
  • Warranties will not apply to any cases in which the doctor/practice has chosen to disregard the lab’s technical recommendations.

 

Applicable Removable Devices:

  • Bleach Trays (3 months warranty from date of purchase)
  • Vacuum Form Retainers (3 months warranty from date of purchase)
  • 3D Printed Night Guards (6 months warranty from date of purchase)

 

No Charge Remake:

  • Replacement of broken/fractured restorations within 6 months of original manufacturing date 

 

When a 50% remake charge will be applied:

  • If the original appliance is NOT returned with case items, even if broken.
  • If NO explanation is given in regard to why a restoration must be adjusted or remade.

 

*If we believe that insufficient information has been provided with a remake request and the Dentist/practice has been contacted without reply, a “No Warranty” restoration will be fabricated and invoiced in full. A note will be included on the invoice.

Base Requirements:

  1. The previous restoration must be returned to the lab, even if broken.
  2. An explanation regarding “why” or “how” a specific restoration needs to be changed. (This will ensure that the final restorations meet/exceed doctor and patient expectations). *If insufficient information has been provided with a remake request, and the Dentist/practice has been contacted without reply, a “No Warranty” restoration will be fabricated and invoiced in full. 
  3. Original models and impressions must be returned to honor any type of guarantee.
  4. Replacement request submitted within three years of original invoice date.